Wednesday, November 30, 2011

DIY - Building Field Stone Columns

!±8± DIY - Building Field Stone Columns

My husband and I wanted to add a little curb appeal to our house by taking our plain old front porch posts and adding field stone column bases and beefing up the posts into columns. We wanted a little curb appeal. We got a LOT of curb appeal! And we did it ourselves.

This project initially came to mind because the soil in our San Diego yard is VERY rocky and we have tons of field stone that has been dug up over the years from various projects. We thought, why not use it?! We began by looking for professional stone masons to do the job since we did not know how to. What we found was that the few people we called did not know how either. I am sure there are folks out there who still do this kind of work but we could not find them. I think since most people use cultured stone, stone veneer or concrete these days to simulate real field stone it is just not cost effective any more. That brings us to the second thing we realized; even if we had found someone, after doing the work ourselves and seeing the time it takes, we probably would not have been willing to pay what a professional would need to charge. It would just be too expensive. So if you want the look of real field stone columns (you can tell the difference if they are not) you can do it yourself cheap, but it will take some time and effort. But wow! The look is worth it!

We did some practice projects first which only reinforced the fact that we did not know how to do this. They just did not look right. We realized from looking at other people's columns that the important thing was that the corner stones needed to be stacked on top of each other to make the column a square. We found a simple diagram on line that showed how to install guide lines at the corners of where you want your columns to be so you can follow these lines and keep your corners straight.

The following instructions are not meant to be exhaustive, but rather to give you a good idea of how the project will go and what it entails. You will need to do more research on the technical details you may need to know before being able to complete this project.

You will first need to determine what diameter you want your columns to be and how high you want them to go. Ours are approximately 18 inches per side and about 3 feet high. You must begin by pouring concrete bases for your columns to rest on for sturdy support. Then if you are building around existing wood posts as we were, you must waterproof the posts. We used roofing tar. After the guide lines are in place, (we used simple string lines taped in place from floor to ceiling. Be sure they are at at true vertical!) the stone work can begin. It is really quite simple but does take attention to detail and time. My husband and I worked as a team and we each had our jobs to do.

Mix up a batch of mortar, you will need enough to set two courses of stone for each column (2 high) and you will want the mortar to be on the thick side. Two courses of stone are all you can really do at a time or the weight of the stone and mortar will place too much pressure on what is below it and cause it to squish out. We did 4 columns and started by just working on 1 until we felt we knew we were doing a good job. After that we worked on the remaining 3 simultaneously, doing 2 courses on each of the three at at time. Between courses the mortar must set for several hours before laying the next course on top. You will quickly become familiar with the mortar and how it feels and behaves as it is setting and will be able to judge when it is time to set the next courses. Also refer to the instructions on the bag.

On the bottom level use a trowel and lay a base of mortar for your first course of stones to set in. An inch or two of mortar is sufficient. Choose your stones (they should be at least softball size or larger) and place them carefully so that the corner stones line up just inside the string and the other stones are nicely spaced and with attractive sides facing out. Then begin to fill in all around them, packing the mortar without moving the stones. Be sure to get all the air pockets out and add enough on top of your first stones to place your second layer. Feel free to use much smaller stones to fill in the interior areas that will not be seen.

While working, do not worry about getting mortar on the outside of your stones. Keep a bucket of clean water and a sponge nearby and as long as you wipe the residue off within a half hour or so you will have no problem. You will find as you work that there is a certain artistry to this work and you can work with the mortar blending and shaping it for quite some time as it dries. In the same way, blending the mortar between the courses is easy and when you are done and all the mortar is set it will be impossible to see where one course of stones ended and another began. The mortar blends perfectly.

After you have set your first 2 layers of stones use your hands (always wearing gloves as you work, the mortar is very caustic to skin) to shape the mortar and push it into place where you want it as it dries. After the mortar has begun to set, work with the water and sponge smoothing the mortar and shaping it and cleaning off the outsides of the stones so they do not have a film on them. In this way you will proceed with all the courses of stone until the columns are as high as you want them to be. When you reach your desired height be sure to have the top be as level as possible and then add capstones of some type to give it a finished look. We used travertine tiles attached by building a jig to hold them in place while the mortar dried since we had to work around an existing post.

For our final step we beefed up the posts by wrapping them in 1 x 6 lumber, and trimmed the tops and bottoms with 2 x 2 lumber. Be sure to prime and paint all wood surfaces to protect against rain and water intrusion.

This is a great Do It Yourself project. It can be time consuming, each section of work may take a couple of hours when you take into account mixing the mortar, laying the stones, doing the finishing work and cleaning your tools, but the results are satisfying and well worth it for this classic look.


DIY - Building Field Stone Columns

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Monday, November 28, 2011

What Do Your Customers Want?

!±8± What Do Your Customers Want?

So, what do your customers want? It seems like an easy question, but so many businesses get it wrong everyday. Every time I leave my home and shop at local stores (Winston Salem, NC) I take notice of how quick people are "pushed", for a lack of better word, in and out of a store. The worst one I can think of is a nearby electronics store. At this store, a customer walks in, looks around and shops. When the customer asks for help to find something, the employee finds it as quick as possible and tries to push the customer through a checkout.

Now, for the answer to what your customers want. Customers want everything. They want their money's worth and more. They want hospitality from a warm friendly person that they can look to as a "buddy" instead of a paid associate. If you are dealing with an online business, your customers want close to the same thing with the least amount of hassle or effort on their half. If you have a complicated checkout or storefront, chances are that you won't have many customers. If you do, then they aren't as happy as others who use a simplified process.

Remember when I said it seems like an easy question? The question is easy to ask, it's a little harder to answer. The quick answer is keep your customer happy. We all know that there are SOME people out there that you could pay to take your high-dollar merchandise, deliver it to their home for them, show them how to use it, pay them again, and they would STILL find something to complain or gripe about. These few are the exception to the rule, but still must be dealt with professionally. With those people aside, on to the rest.

Below are some great things to get the ball rolling:

1. Don't "push" your customers in the front door. Pull them in. By offering quality products and services for a good price is a start. Customers love the word "free". If you are offering quality and something free, chances are they will pour through the door with a smile.

2. Treat them as equals. If you are in a management/owner position, try to remember that, yes, you are in control. Control of the employees and the store/business, not the world. If you treat people as if you knew them when your cribs were side-by-side in the hospital (not really, but you get the point) and learn their names, it will usually invite them to keep coming back.

3. Don't rush the sale. For me, this is the biggest one. How can you make a profitable business by shoving a customer through a checkout every time they pick something up. Yes, you might a sale for one item. What about the other items they might have seen, picked up, and purchased? Let the customer decide when they are ready to leave. But always be close enough to help them when they need to find something or information on a product/service.

4. Extend yourself beyond the walls. Most stores help customers carry heavy items out to the car and load them. Why stop at the heavy items? Offer everyone the assistance of carrying items out and loading them. Yes, a lot of people will turn this down. Which is good as far as productivity. But don't look shocked if they accept the offer, do it with a smile. Just the act of offering to carry out that pack of gum plants the seed in a customers mind that "this place really likes me". Look at "the big store" that welcomes everyone that walks through the door. It's the same concept, but on the other side of the sale, which I think has a bigger impact.

Now, how do you deal with the people who don't have a shred of happiness with anything? Apparently they came to your business because they have a need or want. You might be able to fill this need or want. Great, there is some common ground to start on. From what I have seen over time on many different levels and in different settings is that these people usually show change over time and only want to deal with certain people. For example, on their first visit, they will come in and hate everyone and everything you have. This is where your first impression hits home. Treat them the same as you would other customers, maybe they will require a little more friendliness. Most of these people are older and want to be treated "special". They want the manager/owner to know them by name, know what they like, how to ring them up right (yes, they "require" someone who knows how to ring them up "right"), and wish them a wonderful day and tell the family and dog they said hey. After the initial "learning curve" for these people they will usually look for certain people they have dealt with before and no one else. If they don't see that person they won't open up to anyone else without starting the whole process over again. And if one person crosses them, they will go straight to the management/owner to get it remedied. This is where the manager/owner informs the employee what type of person they are dealing with. The only way I have seen to get that employee back in good graces with that customer is to "re-introduce" the employee to the customer is a better light by mentioning the employee was reprimanded (informed) and has changed their ways. Now, the employee has a better idea of how to deal with the situation in future situations, and may still have a chance with the original customer. The customer also feels better knowing that their opinion has some worth with "the higher up's".

I hope that some of this information will help out in your future customer relations and maybe improve on past relations. Just try to keep one key thing in mind. Business doesn't grow by itself. It takes customers to make it work. Treat them good, and they will return the favor. Word of mouth is the best form of advertising. By treating your customers right, you'll be getting so much free advertising you might struggle to keep up with the sales.


What Do Your Customers Want?

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Friday, November 25, 2011

Five Cures For Ugly Kitchen Designs

!±8± Five Cures For Ugly Kitchen Designs

Just because you have an ugly kitchen doesn't mean that you have to leave it that way. There are many quick fixes that can spruce up the space - either for your own enjoyment or for resale value - without breaking the bank. From kitchen cabinets and flooring to cabinet hardware and lighting, there is always a solution to banish the ugly kitchen and to create a working, enjoyable space.

Ugly Kitchen Issue #1 - Fluorescent Ceiling Fixtures
Fluorescent ceiling fixtures are simply ghastly. They don't light well and they make everything in the kitchen turn a slight shade of yellow. Rather, for an inexpensive option, take down the fluorescent fixtures and install a ceiling fan with lights. This will create better lighting in the kitchen, and will help to keep the air circulating and fresh. Ceiling fans are also a fantastic option for going "green" as they help to cut down on heating and air conditioning costs. Other ideas are to install track lighting and under the counter lighting, and to install a few hanging pendants over an island or work area, and a ceiling light or two in other areas of the kitchen.

Ugly Kitchen Issue #2 - Terrible Paint Colors
If you've purchased the home from someone else, you might find the kitchen has been left in a 1970s throw-back state. With green walls, yellow curtains and brown cabinets, you feel like you might turn into Mrs. Brady at any minute. Don't despair. Painting is one of the easiest ways to quickly and easily transform the look of the kitchen. Tear down the curtains, first of all, and find a paint color that you enjoy for the kitchen walls. You can paint the walls white, or enjoy a light yellow hue for a cheery appeal. If the ugly kitchen cabinets are worth saving, you might decide to simply reface the cabinet fronts, or to paint the cabinets a more appealing white, black or light brown.

Ugly Kitchen Issue #3 - Outdated Cabinet Hardware
Now, this is one of the easiest ugly kitchen issues to remedy. If the present cabinet pulls or knobs are unseemly, simply remove them from the cabinets and find something more appealing! Keep in mind the existing pull or knob size and, for the easiest make-over job, install new cabinet hardware with the same drill center. Pewter hardware is often a great choice, as it matches with most cabinet doors, it doesn't tarnish, and it actually looks even more lovely with continued handling. Look for cabinet hardware sales online, and buy in bulk.

Ugly Kitchen Issue #4 - Old Kitchen Furniture
Perhaps you've inherited a kitchen table and chairs set from the 1950s that is falling apart and hard on the eyes. You have a few options with this furniture. Certainly, you can throw it in the junk pile and declare that everyone will eat at the dining room table from now on. If the furniture is wood, why not have fun painting it? Paint each chair a different, vibrant color and then paint the table with a combination of these various hues. If you simply can't salvage this set (or don't want to), but you want something else in the kitchen, you have a few options. Start going to garage sales and looking for a kitchen set that you'll enjoy. Purchase a kitchen island that has room to eat at it. Or, save up for that kitchen table of your dreams.

Ugly Kitchen Issue - Breaking Kitchen Flooring
Many people try to ignore their ugly kitchen flooring for as long as possible, since it is quite expensive to replace the flooring. However, if you have awful ceramic tiles circa 1980, or linoleum that is screaming to be repaired, it's time to consider new flooring options. If you have the money, hardwood floors are a beautiful choice, and one that will stay relatively clean without too much care. Cork is an interesting option, as it's cheaper than hardware and can be a DIY project. Today, there are also many laminate flooring options that are inexpensive, easy to clean and cute to look at. Select something that will last for years of use, that is easy to clean and that will fit your specific family's needs.

While these are but a few of the many ugly kitchen dilemmas that we all face at some point, they should help to pave the way to a much more attractive kitchen space. Even if you only have the time and money to give the kitchen a paint job and some new cabinet pulls, you'll be amazed by the difference that a few key changes can make.


Five Cures For Ugly Kitchen Designs

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Tuesday, November 15, 2011

HauntedProps.com RING GIRL JUMPER Animatronic Halloween Prop

Ring girl stands waiting, then jumps up and out 5 1/2 feet while violently shaking and twitching with custom screaming sounds. Comes with programed controller, Custom Sound, Powered speakers, motion sensor or pressure mat for trigger. For this prop and more go to www.hauntedprops.com REQUIREMENTS: AC power and Air 100 psi.

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Saturday, November 12, 2011

Spirit Halloween Store - Freddy, Michael Myers & Pinhead Animatronics 2010

Here's a tiny bit of footage from a fun early Halloween hunt with my best friend. Spirit and Halloween Express were just a couple of our stops...and the only place I recorded anything. I always have fun seeing the latest animatronics and props in person. So enjoy Freddy Krueger (A Nightmare on Elm Street remake), Michael Myers (H20 version), Pinhead (Hellraiser) and a few other random props for 2010. Visit: www.spirithalloween.com www.halloweenexpress.com

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